Refund policy

Returns Policy

At Leisure Lounges, every piece of furniture is custom made to order in our Sydney workshop, tailored to your exact preferences in size, fabric, finish, and comfort level. As a result, we do not offer refunds or returns on custom-made furniture simply for change of mind.

We take pride in the craftsmanship and attention to detail that goes into each product, and we are committed to ensuring you are completely satisfied with your purchase. If there is ever an issue with your order, please contact us as soon as possible — we’ll always do our best to work with you to find a fair and reasonable resolution.

Important Notes:

• Custom-made items are exempt from change-of-mind returns under Australian Consumer Law.

• If your item arrives damaged or does not match the specifications on your order confirmation, please contact us within 24 hours of delivery so we can assess the issue.

• We stand by the quality of our lounges with a 10-year warranty on frames, support, and foam, and we will repair or replace any component that fails under normal residential use.

If you have any questions or concerns about your order, you’re always welcome to get in touch with our team. We genuinely care about your satisfaction and will go above and beyond to make sure you're happy with your Leisure Lounges experience.